Refunds & Returns Policy
Refunds & Returns at M2 Home Lebanon are designed to give customers a clear, reliable, and practical post-purchase experience. This page explains how exchanges, refunds (where applicable), and warranty-related guidance work, including the conditions required to process a request.
If you need help at any stage, please contact our support team via Contact Us or email m2online@m2.com.lb.
Refunds & Returns Policy Summary
- Exchange window: Eligible products can be exchanged within 10 days from the date of purchase (with receipt).
- Condition: Items must be sealed and in original condition with packaging and accessories.
- Refunds: In general, products are non-refundable (see Refund in Case of Failed Delivery below).
- Failed delivery refunds: If paid online and not delivered within 1 month due to failure from our side, a refund is processed within a maximum of 1 month.
Refunds & Returns: Return Eligibility (Exchanges)
To qualify under our Refunds & Returns exchange policy, the following conditions must be met:
- The product must be accompanied by the original receipt.
- The product must be sealed and still in its original condition.
- The exchange must be requested within 10 days from the date of purchase.
- The product can be exchanged with another product of the same value or a higher value (difference must be paid).
- The product purchased is generally non-refundable.
Refunds & Returns: Refund in Case of Failed Delivery
Under our Refunds & Returns terms, if an order was paid online using Credit/Debit Card and the goods were not delivered within 1 month, then M2 Multimedia Megastore will refund during a maximum of 1 month in case of failure from our side to deliver the requested goods to the customer.
Refunds & Returns: How to Request an Exchange
To request an exchange under our Refunds & Returns policy, please follow these steps:
- Prepare your original receipt and product details.
- Ensure the item is sealed and in its original packaging.
- Contact support via Contact Us or email m2online@m2.com.lb.
- Our team will guide you through the next steps based on your order and product category.
Refunds & Returns: What to Include in Your Request
To help us process your request faster, include:
- Your order number (or invoice/receipt number)
- The product name and quantity
- A short reason for the exchange request
- Photos of the product and packaging (if relevant)
Refunds & Returns: Warranty Information
Our warranty terms cover the cost of service and spare parts against product failure due to manufacturing defects, during the specified time frame. Under these Refunds & Returns and warranty guidelines:
- M2 or its appointed service center may repair or replace a defected product at their sole discretion within the warranted period. This limited warranty covers only the product’s hardware components, excluding technical assistance for hardware or software usage.
- Warranty is invalid if defects are caused by misuse, abuse, exposure to liquid, excessive humidity, extreme environmental conditions, unauthorized modifications, repair by non-authorized parties, improper installation, accidents, or use not aligned with manufacturer instructions.
To claim this warranty, the customer must provide a legible, non-modified Original Warranty Card and/or Original Purchase Receipt.
Refunds & Returns: Helpful Shopping Links
If you are browsing products and want to shop confidently, you can explore our main categories:
You can also browse everything here: Shop All Products.
External References
For general consumer guidance and ecommerce best practices, you may refer to:
سياسة الاستبدال
إدارة ملتيميديا ميغاستور ترحب بإستبدال المنتجات على أن تكون مراعية الشروط التالية:
- تقديم النسخة الأصلية عن الفاتورة
- أن يكون المنتج المرتجع في حالته الأصلية و في الغلاف الأصلي
- يمكن الإستبدال خلال مهلة أقصاها عشرة أيام فقط من تاريخ الشراء
- يتم الإستبدال بمنتج أخر بنفس السعر أو بسعر أعلى، و في هذه الحالة يتوجب دفع الفرق
- المنتج غير قابل للإسترداد نقداً
شروط الكفالة
أعزاءنا العملاء، شروط الكفالة تغطي كلفة الخدمة وقطع الغيار ضد فشل المنتج بسبب عيوب في التصنيع، خلال إطار زمني محدد.
- مالتميديا أو مركز الخدمة المعين من قبلنا سوف يقومون بإصلاح أو تبديل البضاعة ضمن الوقت المحدد.
- هذه الكفالة المحدودة تغطي فقط مكونات أجهزة المنتج، باستثناء المساعدة التقنية للمعدات أو استخدام البرمجيات.
- الضمان غير صالح إذا كان العطل ناتج عن سوء الاستخدام أو التعرض للسوائل أو الرطوبة المفرطة أو ظروف قاسية أو تعديلات غير مصرح بها أو إصلاح من قبل جهة غير مخوّلة أو تركيب غير لائق أو حوادث أو استخدام غير مطابق لتعليمات الشركة الصانعة.
للمطالبة بهذا الضمان، يجب على العميل توفير بطاقة الضمان الأصلية غير المعدلة / إيصال الشراء مقروءاً.
Refunds & Returns: Contact Information
Questions about Refunds & Returns should be sent to m2online@m2.com.lb or call 01-900400 / 01-900500. You can also use our Contact Us page.
Note: This page summarizes our Refunds & Returns and warranty guidelines. For any special cases, please contact support so we can guide you based on your order and product type.
Refunds and Returns at M2 Home Lebanon are designed to give customers a clear, reliable, and practical post-purchase experience. This page explains how exchanges, refunds (where applicable), and warranty-related guidance work, including the conditions required to process a request.
If you need help at any stage, please contact our support team via Contact Us or email m2online@m2.com.lb.
Refunds and Returns Policy Summary
- Exchange window: Eligible products can be exchanged within 10 days from the date of purchase (with receipt).
- Condition: Items must be sealed and in original condition with packaging and accessories.
- Refunds: In general, products are non-refundable (see Refund in Case of Failed Delivery below).
- Failed delivery refunds: If paid online and not delivered within 1 month due to failure from our side, a refund is processed within a maximum of 1 month.
Return Eligibility (Exchanges)
To qualify under our Refunds and Returns exchange policy, the following conditions must be met:
- The product must be accompanied by the original receipt.
- The product must be sealed and still in its original condition.
- The exchange must be requested within 10 days from the date of purchase.
- The product can be exchanged with another product of the same value or a higher value (difference must be paid).
- The product purchased is generally non-refundable.
Refund in Case of Failed Delivery
M2 Multimedia Megastore will refund during a maximum of 1 month in case of failure from our side to deliver the requested goods to the customer.
Under our Refunds and Returns terms, if an order was paid online using
Credit/Debit Card and the goods were not delivered within 1 month, then
How to Request an Exchange
To request an exchange under our Refunds and Returns policy, please follow these steps:
- Prepare your original receipt and product details.
- Ensure the item is sealed and in its original packaging.
- Contact support via Contact Us or email m2online@m2.com.lb.
- Our team will guide you through the next steps based on your order and product category.
Warranty Information
Our warranty terms cover the cost of service and spare parts against product failure due to manufacturing defects, during the specified time frame. Under these Refunds and Returns and warranty guidelines:
- M2 or its appointed service center may repair or replace a defected product at their sole discretion within the warranted period. This limited warranty covers only the product’s hardware components, excluding technical assistance for hardware or software usage.
- Warranty is invalid if defects are caused by misuse, abuse, exposure to liquid, excessive humidity, extreme environmental conditions, unauthorized modifications, repair by non-authorized parties, improper installation, accidents, or use not aligned with manufacturer instructions.
To claim this warranty, the customer must provide a legible, non-modified Original Warranty Card and/or Original Purchase Receipt.
Helpful Shopping Links
If you are browsing products and want to shop confidently, you can explore our main categories:
You can also browse everything here: Shop All Products.
External References
For general consumer guidance and ecommerce best practices, you may refer to:
سياسة الاستبدال
إدارة ملتيميديا ميغاستور ترحب بإستبدال المنتجات على أن تكون مراعية الشروط التالية:
- تقديم النسخة الأصلية عن الفاتورة
- أن يكون المنتج المرتجع في حالته الأصلية و في الغلاف الأصلي
- يمكن الإستبدال خلال مهلة أقصاها عشرة أيام فقط من تاريخ الشراء
- يتم الإستبدال بمنتج أخر بنفس السعر أو بسعر أعلى، و في هذه الحالة يتوجب دفع الفرق
- المنتج غير قابل للإسترداد نقداً
شروط الكفالة
أعزاءنا العملاء، شروط الكفالة تغطي كلفة الخدمة وقطع الغيار ضد فشل المنتج بسبب عيوب في التصنيع، خلال إطار زمني محدد.
- مالتميديا أو مركز الخدمة المعين من قبلنا سوف يقومون بإصلاح أو تبديل البضاعة ضمن الوقت المحدد.
- هذه الكفالة المحدودة تغطي فقط مكونات أجهزة المنتج، باستثناء المساعدة التقنية للمعدات أو استخدام البرمجيات.
- الضمان غير صالح إذا كان العطل ناتج عن سوء الاستخدام أو التعرض للسوائل أو الرطوبة المفرطة أو ظروف قاسية أو تعديلات غير مصرح بها أو إصلاح من قبل جهة غير مخوّلة أو تركيب غير لائق أو حوادث أو استخدام غير مطابق لتعليمات الشركة الصانعة.
للمطالبة بهذا الضمان، يجب على العميل توفير بطاقة الضمان الأصلية غير المعدلة / إيصال الشراء مقروءاً.
Contact Information
Questions about Refunds and Returns should be sent to m2online@m2.com.lb or call 01-900400 / 01-900500. You can also use our Contact Us page.
Note: This page summarizes our Refunds and Returns and warranty guidelines. For any special cases, please contact support so we can guide you based on your order and product type.
